KoraMart Policies

Policy version: 2026-09-20. These policies should be reviewed against the final KoraMart business and regulatory setup before launch.

Terms & Conditions

KoraMart provides an online marketplace where customers can view products, place orders and make payments. Customers must provide accurate information, protect their account credentials and review order details before confirming a purchase.

Prices, availability, delivery information and applicable charges are shown during shopping and checkout. An order is not treated as paid until the payment provider confirms the transaction.

Privacy Policy

KoraMart may collect information needed to create accounts, process orders, deliver products, provide customer support, prevent fraud and maintain transaction records. Access to personal information is limited to purposes connected with operating the service and applicable legal obligations.

Customers should never submit passwords, Mobile Money PINs or other payment authentication secrets to KoraMart.

Seller Agreement

Sellers must provide truthful registration information, comply with applicable laws and KoraMart marketplace rules, accurately describe products, honour accepted orders and cooperate with legitimate customer complaints and returns.

A seller must be approved by the Head Admin before listing products for sale. KoraMart may suspend or reject an application where marketplace rules or applicable requirements are not met.

Returns & Refunds

Return and refund eligibility depends on the product, its condition, the reason for the request and applicable requirements. Customers should contact KoraMart promptly when an item is damaged, incorrect or otherwise eligible for a return.

Delivery Policy

Customers must provide accurate delivery information. Delivery timing can vary by location, product availability and seller. KoraMart will communicate material delivery issues.

Payment Policy

KoraMart may use a licensed payment provider for online payments. Payment is considered successful only after the transaction is verified. KoraMart does not ask customers to provide their Mobile Money PIN on the KoraMart website.

Marketplace Rules

Sellers must not list prohibited, counterfeit, misleading or unlawfully supplied products. Product descriptions, prices, stock information and images should accurately represent what is being sold.

Complaints & Disputes

Customers and sellers can submit complaints through KoraMart Customer Care. KoraMart may request order details, transaction references and other information necessary to investigate a complaint.